Frequently Asked Questions

This FAQ has been compiled from some of our most common situations. We will continue to add to it as we go, and if you have any suggestions, please drop up an email at [email protected].

All about Email (powered by G Suite).

So all the email accounts are part of G Suite and thus are Gmail accounts. To access your email, just go to
When you are using Gmail with a domain name like (instead of, you have to use the entire email address as the username, e.g. [email protected].
  1. On your computer, go to
  2. In the prompt, enter your officer email ([email protected]) and click next.
  3. Enter your password.
  4. Google may display the following:
    Verify it’s you - This device isn’t recognized. For your security, Google wants to make sure it’s really you.
    Confirm the recovery address you added to your account:
    Enter your group’s seneschal email as the recovery address.
If you already use Gmail in your browser, first go to your email:
  1. In the upper right corner, there will be a circle with an icon that stands for your account. If you have added a photo to your account, it will appear in that circle. If you hover your mouse over it, your account name and email address will be displayed.
  2. Click on that circle. A pop-up will appear with your account name and info at the top, but down near the bottom will be a button for "add account" next to the "sign out" button.
  3. Click the "add account" button, and a new window will open. If you already have multiple accounts, they will be listed here. At the bottom, you can select "use another account."
  4. Now you will have a prompt for entering the email address of the new account. After entering that and clicking "next" you'll get the prompt for entering the password.
  5. You can be signed into more than one Gmail account at a time. You can open additional Gmail accounts by going back to the circle in the upper right. Any accounts that you are currently signed into will appear in that list. We recommend adjusting the background image or color of each account so they look different (click the gear icon in upper right, go to Themes) to help identify which you are using at a glance!
If you're like many of us, you find it easier to have all your mail forwarded to a single account. These are instructions on how to do that. (Note: keep in mind that if your Office is required to use Google Docs, Drive, Forms, etc., you sill still need to log into your Gmail account to access them.) Forwarding:
  1. On your computer, open Gmail: either go to or switch accounts if already using Gmail in your browser. Log in to your group.[email protected] account.
  2. In the top right, click the icon that looks like a gear.
  3. Select Settings.
  4. Click the "Forwarding and POP/IMAP" tab.
  5. In the "Forwarding" section, click "Add a forwarding address".
  6. A pop-up window appears. Enter the email address you want to forward messages to, your personal email. Click Next.
  7. A new pop-up window appears, to confirm the forwarding. Click Proceed.
  8. An alert appears that "A confirmation code has been sent to [your email] to verify permission." Click OK.
  9. A verification message will be sent to your email address. Click the verification link in that message.
  10. Go back to the settings page for group.[email protected], and refresh your browser. Go to the "Forwarding and POP/IMAP" tab again.
  11. In the "Forwarding" section, select "Forward a copy of incoming mail to" and make sure your email appears in the menu box.
  12. Select "keep Middle Kingdom SCA Mail's copy in the Inbox."
  13. At the bottom of the page, click Save Changes.
To add or change a recovery email address;
  1. Log in to your [email protected] account
  2. Go to your Google Account at
  3. On the left navigation panel, click Personal info.
  4. On the Contact info section, click Email.
  5. From here, you can: • Add a recovery email. • Change or delete the recovery email: Next to your email, select Edit, follow the steps on the screen.
  6. Don't forget to change this recovery email for the next person who uses this account

Accessing the Peerage Portals

For now, we're asking that you email the MK Helpdesk and/or your Order Secretary if you need assistance with the Peerage Portals. We are still working on the FAQ for this section, thanks!

Service Portal

We have moved all Reports off of the Service Portal. You can find the links to the reports for your specific office on the Kingdom Officer pages.
  1. Go to
  2. Scroll to the bottom of the page, find the link to Service Portal and click it
  3. Click the green "Login" button
  4. Enter your username and password. OR:
  5. If you don't have a username, click "Create Account" and fill in your information. (skip to #7)
  6. If your password no longer works or you don't remember it, you'll need to click "forgot password" and enter your email address.
  7. You will receive an email from "[email protected]" with the subject line "Reset password for" — if you don't get it, check your spam folder. The email will have a temporary password, which you will reset to something of your own as soon as you use it to log in.
We have collectively written up a post on how to Access The Order of Precedence the service portal and you can read that here!
  1. Once you are logged in, click your name in the upper right corner of the screen to go to your profile.
  2. Fill in (or correct) all the information in your profile. No personal info is public unless you select it so. Upload a photo and device if you want to.
  3. Make sure you fill in your membership number and expiration date!
  4. You can add or change names listed under "Alternative Names." I recommend putting in any nicknames or common misspellings of your name.
  5. Do not select "Account Locked" as "yes;" this will disable your log in and lock you out of your own account.
  6. Click the green "Apply Changes" button, near the bottom, when you are done.
  1. Go to the Service Portal. You do not have to log in.
  2. In the menu on the left (or the "hamburger" menu icon, if on mobile), select Populace > Populace Directory.
  3. Locate the search bar at the top of the screen, and put in any part of your name. (See #3 in "Helpful Hints..." below, for more on how to use the search tool.)
  4. Search for any common misspellings, previous names or aliases.
  5. If you find you have multiple profiles, email [email protected] with the SCA names, and let us know which of your profile is the one you are logging into. The help desk team will merge your profiles so your login will include all awards, offices, and alternative names. Regional officers also have the power to merge profiles.